RESPONSIBLE GAMBLING POLICY

We are committed to responsible gambling and ensuring that a range of tools are available to our customers to allow them to manage their gambling and gambling spend.

For most people, gambling is a form of entertainment and is not a problem. But for some people, gambling is or can become a problem.

Gambling inherently involves the risk of losing funds that are bet. Customers acknowledge and accept this risk by opening a betting account and betting.

To gamble responsibly, customers should only gamble funds that they can afford to lose. Customers should also not spend excessive time gambling, especially if gambling causes distress or interferes with other activities such as family or work commitments.

Problem gambling support services can be accessed by calling 1800 858 858 or at gamblinghelponline.org.au or responsiblegambling.vic.gov.au.

Our rules, terms and conditions are available on our platforms. For our South Australian customers, our operations are governed by the SA Codes of Practice.

Where a customer has requested information about or assistance with a gambling problem, they will be directed to this Responsible Gambling Policy or to problem gambling support services. Where a customer has requested information about or assistance with self-exclusion, they will be directed to this Responsible Gambling Policy or otherwise directed to the tools that we have available.

Minors are not permitted to open a betting account or place a bet with us. There is a system control that prevents minors from opening a betting account with us. Date of birth is verified during the account opening process.

We encourage customers to avoid engaging in extended and intensive gambling that may constitute problem gambling. You can readily access your transaction history under My Account or alternatively you can contact us to request this. We do not provide credit or the lending of money for the purposes of gambling.

Pre-commitment

Customers can choose to set a pre-commitment limit that limits the amount of funds that can be deposited to their betting account in a particular period of time. Deposit limits are available under the My Account section of our platforms.

A request to set a pre-commitment limit is effective only once the customer has completed the online or other form (and received confirmation) or otherwise been advised by us that the pre-commitment limit is effective. If a customer withdraws their request for a pre-commitment limit before it has become effective, the pre-commitment limit is not effective.

If a customer sets a pre-commitment limit, they must not establish or operate another betting account with us or do anything else to circumvent the pre-commitment limit.

A customer can decrease their pre-commitment limit at any time and the new limit becomes effective immediately. If a customer requests to increase their pre-commitment limit, that increase will only become effective after 7 days to allow the customer time to reconsider their request to increase their limit. If the customer does not advise us within 7 days that they no longer wish to increase their pre-commitment limit, the limit will be increased as per the request.

Self-exclusion

We may provide customers with the option to request to self-exclude either temporarily or permanently from betting with us.

A temporary or permanent self-exclusion is effective only once the customer has completed the online or other self-exclusion form (and received confirmation) or otherwise been advised by us that the temporary or permanent self-exclusion is effective. If a customer withdraws their request for self-exclusion before it has become effective, the customer is not considered to be self-excluded. A request for account closure can also be made by emailing support@blondebet.com.au or by calling (02) 9025 1487.

BetStop — the National Self-Exclusion Register — is a free service that allows individuals to exclude themselves from all licensed Australian online and phone wagering operators with a single registration. To register, visit www.betstop.gov.au or call 1800 238 786.

Support services

Free and confidential support is available 24 hours a day, 7 days a week through Gambling Help Online on 1800 858 858 or via gamblinghelponline.org.au. For crisis support, contact Lifeline Australia on 13 11 14.

Think. Is this a bet you really want to place? For free and confidential support call 1800 858 858 or visit gamblinghelponline.org.au.