Contact info
You can contact us via the Live Chat function on our website or in the App. Alternatively, you can email us support@betbuzz.au
Where is Bet Buzz licenced?We are licensed through the Northern Territory Racing and Wagering Commission (NTRWC). We operate out of Darwin, Australia, servicing Australian residents.
Bet Buzz Rules, Terms & ConditionsCheck out our terms and conditions on our website or in the App.
What can I bet on?We currently offer betting across multiple forms of Racing and Sport from Australia and around the world. Take a look at our homepage menus options to find out more.
Can I Bet on Sport Live?We do not offer live, in play betting…… yet.
My Account Face IDTo enable Face ID for betting apps on your iPhone, follow these steps:
Step 1: Ensure Face ID is Set Up - Before using Face ID with apps, make sure Face ID is already set up on your iPhone.
Open the Settings app on your iPhone. Scroll down and tap Face ID & Passcode. Enter your Passcode when prompted. If Face ID isn't set up yet, tap Set Up Face ID and follow the instructions to register your face.
Step 2: Enable Face ID for Apps. - To allow apps to use Face ID for authentication, follow these steps:
Open the Settings app on your iPhone. Scroll down and tap Face ID & Passcode. Enter your Passcode when prompted. Under the "Use Face ID For" section, make sure that the toggle next to iPhone Unlock, Apple Pay, and App Store is turned on.
These enable Face ID to work for unlocking the phone and purchasing apps.
How do I Verify my ID?The ID verification process when you sign up is automatic and run through a third party, Green ID. If you get stuck or something goes wrong, we can verify your ID manually through the Live Chat. We just need a copy (image) of at least 2 forms of ID, including your Driver’s License, Passport, Medicare Card, for example.
How do I Verify my Card?This process should happen automatically when you deposit via debit card. If you get stuck or something goes wrong, we can verify your card in the Live Chat. All we need is an image of your card with the last 4 digits, your name and the expiry showing. As long as the details match your account, we should be able to verify that for you.
Forgotten Username or PasswordIn the Log In screen, select the option ‘Forgot Password’ and enter your email address when prompted to. The link the reset your password will be emailed to you.
Do you have a Bet Buzz App for Iphone/Andriod?If you haven’t already, download our app and leave us a review in the Google Store or Apple Store.
Can I open an account on behalf of someone else?No. You must only ever operate an account that is in your name and registered to you.
Go to the ‘My Account’ section on the website or in the App and navigate to the ‘Responsible Gambling’ tab. There you will see options to take a short break, take a longer break, links to go onto the BetStop register, permanently self-exclude from the site and deactivate your account. Alternatively, you can email us or jump into Live Chat to have our team deactivate your account for you. You can also call 0879137128 to close your account.
How do I close (deactivate) my account?Deposits
What deposit methods are available?We accept deposits via debit card, Apple Pay, PayID and Direct Bank Transfer. Simply follow the prompts when you select ‘Deposit’.
Which Deposit methods are instant?All of our deposit methods are instant. If you use the 'Direct Bank Transfer' method, jump into Live Chat so we can check it and apply the deposit manually.
What’s the minimum amount I can deposit?The minimum deposit is $1.
What’s the maximum amount I can deposit?The most you can deposit is $50,000 we just remind you to only deposit within your means so that you can enjoy your punting responsibly.
What should I do if my deposit isn’t accepted?Contact us via the Live Chat or email us at support@betbuzz.au
How does my Deposit Limit work?You can select the way you would like to limit your deposits, either daily, weekly, fortnightly or monthly. See your options and the tools available to help you gamble responsibly on our website or in the App.
I have a missing depositContact us immediately via the Live Chat.
Do you match deposits and have other promotions?From time to time, we run promotions for our members. Sign up and check out our current promotions or pop into the Live Chat when you are signed in and ask what we have got going.
Withdrawals
How long does it take to Withdraw from my Bet Buzz account?We process withdrawals at 11am and 4pm, Monday to Friday (not including Public Holidays) and 11am on Saturdays. The funds leave our account immediately and should appear in your account instantly, although withdrawals can take anywhere from a few hours to 2 business days to arrive, depending on your bank.
How do I withdraw funds?Select the ‘Withdrawal’ option on our platform and follow the links.
What withdrawal methods are available?Our withdrawals are processed by bank transfer.
Will I be charged a fee for withdrawals?No, there are no fees for withdrawals.
